Confessions of a VIP casino host

Ever wondered what’s behind the closed curtains? Who are you really talking to when enjoying a VIP treatment at an online casino? And what would they say about players, what’s the strategy, the perspective? We’ve digged and found one reddit user who had some interesting insights to share, and we’d like to make a short summary, to see what a VIP host really does and how it can improve a player’s experience.

You’ll see it’s an interesting mix of personal and business paths mixing together. Here's a summary of some key questions and answers from the discussion:

1. What Does a VIP Host Do? A VIP host's main role is to create a bond with loyal and active players, who in time tend to become high stake actors. This means offering custom bonuses, facilitating easier solutions to their issues, and generall speaking keeping them engaged. A VIP host will almost read your mind at some point, know your love stories and even offer advice.

2. What makes a player a "VIP"? A VIP is someone consistent in wagering greater than average amounts of money. This threshold can vary from casino to casino and it’s got several stages: bronze, platinum, gold etc. To keep the VIP status, a player has to maintain a certain level of activity and play real cash casino games.

3. What are some of the incentives VIPs get? VIP players receive a variety of incentives to keep them rolling, including: • Personalized Bonuses: Cash bonuses that are tailored to their level of play. • Exclusive Promotions: Special deals and promotions that regular players don’t have access to. • Higher than usual withdrawal limits: VIPs often get the privilege of faster payouts and even higher limits for withdrawing their winnings. This is meant to keep them going and avoid any sort of frustration. • Priority Support: A dedicated VIP host to handle their requests, problems, and provide a more personalized gaming experience. • Other treats: hotel tickets, full trips prepaid, VIP tickets to football matches etc

4. Basically, how can a VIP host keep a player happy? The host’s mission is to understand the player, know his triggers, his preferences and anticipate his needs. It’s really a lot about communication and making the other feel special and valued. VIP hosts aim to create a sense of exclusivity and status, making players loyal to a particular casino.

5. How much can a VIP lose? From his personal experience, this host recounted instances of players losing hundreds of thousands of dollars in short periods. Despite this, hosts are trained to stay neutral and continue providing service without showing judgment or criticism. Some VIPs handle losses well, while others may become emotional or angry.

6. Do VIP hosts encourage spending more? Our instinct would say “sure”, here the host is being cautious and says while the aim is to keep players engaged, they don't directly encourage gambling beyond offering bonuses and promotions. Their role is to facilitate a positive experience and manage the player’s activity, but not to explicitly push them to wager more than they are comfortable with.

7. What’s the job like? There’s a lot of pressure and responsibility behind the job. You need to be available, answer fast and provide creative solutions sometimes. Building long term and solid relationships with VIP players requires certain soft skills and experience. It’s a rewarding role in terms of learning about human behavior and the casino industry, but it also comes with ethical considerations and emotional challenges.

8. The sad moments, what’s a VIP’s reaction to losing? Reactions vary widely: some VIPs take losses in stride and continue playing, while others may become angry or frustrated, blaming the casino or the host. It's the host's job to calm them down, maintain a good relationship, and ensure they feel supported even in losses.

All in all, in some cases VIP hosts have actually become online friends with players, and we’ve even heard of a story of a marriage proposal involved. We don’t encourage that though. Guys, let’s keep it professional, right? /p>